1. Operator and scope
Oveloa is operated by Chakker Digital (Mohamed Chakker), organization number 938491275. These terms apply when you create an account, upload property media, purchase credits or subscriptions, generate output, or share a review or delivery link.
Effective date: 16 September 2026.
2. Accounts and security
- You must provide accurate account information, verify your email, and keep credentials confidential.
- You are responsible for activity performed through your account and Agency workspace members you invite.
- Do not share individual login credentials. Use Agency invitations and roles for collaboration.
- Tell Oveloa promptly if you suspect unauthorized access.
3. Your photographs, plans and instructions
You retain whatever rights you already hold in uploaded property photographs, floor plans and project information. You grant Oveloa and its processors a limited permission to store, transmit, transform and process that material only as needed to provide, secure and support the service.
You must own the submitted material or have permission to use it. Do not upload personal, confidential or copyrighted material that you are not authorized to process or share.
A floor plan is supplied as a spatial reference only and is not intended to appear in the generated video.
4. AI-generated output
Oveloa creates cinematic property media from supplied references. Output is generated by third-party AI systems and can contain visual mistakes, invented transitions, distorted geometry or other inconsistencies.
Output is not an accurate 3D scan, digital twin, survey, measurement, architectural record, valuation, safety inspection or guarantee of the property. You must review each output before publishing or delivering it.
You are responsible for checking that marketing use is lawful, accurate and not misleading in the market where it is published.
5. Plans, credits and billing
- Each generation consumes the credit amount shown before submission. Cost may vary by model, duration and resolution.
- Credits are service units, have no cash value and cannot be transferred outside the permitted Agency workspace.
- Monthly credit renewal and rollover follow the plan description shown at checkout.
- Failed or successfully canceled jobs restore reserved Oveloa credits when the failure is confirmed. Supplier costs may still have been incurred.
- Prices, billing frequency, included credits, renewal terms and applicable taxes are shown before checkout. Subscriptions renew automatically until canceled.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Additional cancellation and refund rules appear in the Refund and cancellation policy.
6. Client review, revisions and delivery
Review and delivery links are scoped, revocable and expire. You decide who receives them and what permission they provide. Clients do not control the creator’s access to their own project or downloads.
Do not publish review URLs, access codes or delivery links in public channels unless that is your intended audience. You remain responsible for comments and recipient information you collect through a project.
7. Availability and changes
Generation depends on external providers and may be delayed, unavailable or rejected. Oveloa may temporarily limit new jobs to protect customer balances, supplier spend, platform stability or security.
Models, limits and features may change. Material subscription changes will be communicated as required, and paid features will not be silently provisioned from an unverified browser redirect.
8. Suspension, cancellation and deletion
You may cancel renewal through the billing portal. Access normally continues through the already-paid billing period unless a refund, chargeback, security event or mandatory rule requires otherwise.
Oveloa may suspend abusive, unlawful, unpaid or security-compromised accounts. You may request account or media deletion from the support page. Some billing, fraud-prevention and legal records may need to be retained after an account closes.
9. Responsibility and liability
Oveloa will use reasonable care to operate the service and restore eligible credits, but does not guarantee that AI output will be accurate, accepted by a listing platform, continuously available or suitable for a specific transaction.
To the maximum extent permitted by law, Oveloa is not responsible for indirect, incidental or consequential loss, lost profit, lost opportunity, or loss caused by publishing an output without reviewing it. For business customers, Oveloa's aggregate liability relating to the service is limited to the amount paid for the affected service during the 12 months before the event giving rise to the claim.
These limitations do not apply where liability cannot lawfully be limited, including liability arising from fraud, intentional misconduct, gross negligence, or mandatory consumer rights. You remain responsible for the legality and accuracy of property marketing you publish.
10. Governing terms
These terms are governed by the laws of Norway. Mandatory consumer and data-protection rights continue to apply where they cannot lawfully be excluded. Consumers may bring a claim in any forum available under mandatory local law.
11. Contact
Operator address: Grønnegata 78-88, 9008 Tromsø, Norway.
Support: support@oveloa.com.