1. Canceling a subscription
You can open Paddle’s billing portal from Oveloa Billing and schedule cancellation. Unless the portal states otherwise, the paid plan remains available until the end of the current billing period and will not renew afterward.
A scheduled cancellation is not the same as an immediately canceled subscription. Oveloa follows Paddle’s verified subscription events, not a browser success screen.
2. Failed or canceled generation credits
Oveloa reserves the displayed credit cost before supplier submission. If submission fails before acceptance, the reservation is released. If an accepted job later reaches a verified failed or supported canceled state, the customer’s reserved Oveloa credits are restored once, idempotently.
AI output varies and may contain visual inconsistencies. A preference-based dislike of a technically completed, accessible output is not automatically a provider failure. If an output is corrupt, inaccessible, materially incomplete or the supplier reports failure, contact support so Oveloa can restore eligible credits or arrange another appropriate remedy.
3. Subscription refund requests
Contact support@oveloa.com or visit Paddle buyer support with the account email, Paddle transaction or invoice reference, and reason. Do not send card numbers. Refunds are returned through Paddle to the original payment method.
You may request cancellation and a refund within 14 days of an initial purchase or renewal. Eligibility depends on applicable law, whether credits or generations have already been used, whether the service was faulty or materially not as described, and Paddle's buyer terms. Duplicate charges and legally required refunds remain eligible regardless of this voluntary window.
If you ask Oveloa to begin supplying digital generation services during a statutory withdrawal period, consumed credits and completed generations may reduce or end the withdrawal right to the extent permitted by law. Nothing in this policy limits mandatory consumer rights.
4. Chargebacks and payment disputes
Approved refunds and chargebacks reverse any linked unused credit grant where possible. A full chargeback or unresolved payment dispute may place the account on a billing hold while it is reviewed. This prevents unpaid premium access without erasing history.
5. Contact
Billing support: support@oveloa.com.